RETURNS POLICY

For online purchases only. For Store Returns Policies, please contact the Store where you made your purchase.

S&S Argento are happy to offer free return and exchanges to all our UK customers.

S&S Argento are sure that you will love your purchase, but if you don't, we will be more than happy to refund or exchange any item within a 90 day period.

Just send it back to us unworn and with all the brand packaging.

Sale and Outlet Items have a 14 day return window from date of receipt of order.

Please ensure you send items securely packaged to S&S Argento, as we will not accept liability for items lost or damaged in transit for return or exchange.

Please note: We will not accept responsibility for the item until it has been delivered to us. 

Proof of postage is advisable and we would recommend you send the item Recorded Delivery.

All returns and exchanges will be processed within 7 working days.

In the unlikely event that you receive an item which is faulty, is an incorrect item or an item has been damaged in transit, please email us within 30 days of receipt with your order number, and we will contact you to arrange how to send the item(s) back to us.

S&S Argento reserves the right to charge postage costs for items returned as faulty which, upon inspection, are not faulty. 

If you choose to send items back by Special Delivery, S&S Argento will not cover this cost unless a prior agreement has been made S&S Argento customer services team.

Alternatively, if you live near one of our stores, you can return the item personally, along with your receipt and exchange the goods in-store within 90 days of purchase from ssargento.co.uk, except for Sale and Outlet items as detailed above (items purchased in store have a 14 day exchange timescale).

Refunds will only be processed using the payment method used during the purchase.

S&S Argento will not accept liability for incorrect address detail input during checkout. Any orders dispatched to an address incorrectly input by our customers will only be resent or refunded if the order is returned unopened by Royal Mail, no refunds will be issued due to errors caused by end-users

RETURNS ON ENGRAVED JEWELLERY

Once a piece of jewellery has been engraved it is no longer in its original saleable condition and so cannot be resold. Unless there is fault with the engraving or jewellery we do not offer a full refund. We cannot offer refunds for engraved jewellery purchased in store, unless the error is S&S Argento’s.

Please return all on-line items to:

FAO Alessia
S&S Argento
297 Provan Walk
Glasgow Fort
G34 9DY

We recommend you use a tracked shipping service.

For any questions please contact us on info@ssargento.co.uk or call us on 0141 337 17 17.